We, at “Glow Skin” Pharmacy, do our best to ensure the quality of our products and to ensure that your purchases reach you in good condition. If, for any reason, you encounter a problem with your order, please send us an email at
Gs.medicalcompany@gmail.com
or contact customer service: 0500599755 and we will do our best to solve any problem.
We, at “Glow Skin” Pharmacy, are committed to the quality of our products. If you encounter any problem, please notify us within 3 days of receiving your order, as we will be happy to offer you an alternative, as appropriate. Please note that we will not be able to refund postage and shipping fees unless there is a defect in the products.
Please note that if the product is shipped and received in good condition, the return or exchange policy does not apply because the company does not guarantee that proper storage conditions will be maintained by the second party. We will, upon receipt of the products, settle any return through the settlement provider originally used to purchase the products (PayPal, credit card, Tamara, or similar) and a confirmation email will be sent to you at the email address you provided.
Defective Products:
Glow Skin will only accept returns of defective products, provided that they are in their original condition. Glow Skin will not accept returns of opened products, unless they are defective. If you open the defective product and return it (you will bear the shipping costs associated with the return) to Glow Skin, Glow Skin will give it to the manufacturer for inspection. If the manufacturer only finds that the product is defective, you can then choose between receiving a full refund (including the shipping costs you incurred related to the return) or obtaining another product.
Cancellation Policy:
We facilitate the delivery of orders to you so that your order is sent – as quickly as possible – for the purpose of preparing it and then shipping it. If you wish to cancel an order, please email us immediately at Gs.medicalcompany@gmail.com: 0500599755 and we will do our best to cancel your order. However, if your order has already been shipped and received, the return and exchange policy does not apply and orders cancelled after they have left our company will be considered as returns. Therefore, the return policy will apply. If you have further questions regarding our return and refund policy, please do not hesitate to contact us at Gs.medicalcompany@gmail.com or contact our customer service number: +0500599755. We will be happy to receive a message from you.
Disclaimer of Warranty and Limitation of Liability:
The Company does not endorse or assume responsibility for the accuracy or validity of any opinion, advice or statement made available on the Company’s websites or for any offensive, defamatory or obscene content sent through such Company’s websites. The Company will not be liable – in any event – for any loss or damage caused by your reliance on information obtained from the content available on the Company’s websites. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content made available on the Company’s websites; please seek professional advice – as appropriate – regarding the evaluation of any information, opinion, advice or other specific content; including, but not limited to, financial, health or lifestyle information, opinions, advice or other content.
Shipping Policy within Saudi Arabia:
We – Glo Skin – strive to continue to provide the lowest possible delivery costs to the customer and reserve the right to amend our prices from time to time. , A delivery fee is charged; In accordance with the stated shipping policy and rates, please ensure that you provide us with all complete and correct shipping addresses. Glow Skin will not be responsible for orders that are lost due to the customer giving us incorrect addresses. If you enter an incorrect address, we – Glow Skin – are not obligated to resend the order – at our expense – to the correct address. If you provide us with an incorrect address, we will not ship the goods. If you fail to provide us with a correct address after 14 days, we will cancel your order. Each purchase order will be shipped separately and will not be combined with other purchase orders. We – Glow Skin – will not guarantee delivery dates; however, we will do our best – through our means – to send the products to you on the specified dates in cooperation with the shipping company. Our “door-to-door” delivery service is handled by several professional and refrigerated delivery companies to maintain the quality of the received products and deliver your shipment directly to you. Through this service, you will be provided with a tracking number that will allow you to track your shipment throughout its journey.
Damaged goods:
If the goods arrive damaged to you, please contact our customer service department via our email at Gs.medicalcompany@gmail.com or contact customer service number: 0500599755 within 24 hours to include the order number and a description of your products. Do not dispose of damaged or shipped products until you contact customer service via email or the number shown; for the purpose of obtaining instructions; as we may request the return of damaged goods. We will contact the shipping company to confirm the information related to your problem so that we can recover the damaged products or send your replacement request or issue you a financial credit for the cost of the damaged and approved goods. In the event that a financial credit is issued in relation to your products; a full financial credit will be issued for the damaged products within 10 business days; starting from receiving the returned shipment.
Protection Policy:
Glow Skin is committed to ensuring that your information is secure. We have put in place physical, electronic and managerial procedures to prevent unauthorized access or disclosure and to safeguard and secure the information we collect online.